Web.com Domain Hosting Review

I’d like to preface this post by saying that I have dealt with several webhosts directly and have had mixed results. The biggest issue that will crop its ugly head is service. If the service at a host is terrible, there is no reason to stick with them. You will fritter away your valuable time waiting for people to answer the phone or send emails after hours. All the while, your site may be down.

I use WordPress almost exclusively for my sites. I upgraded on two different hosts previously, and both worked fine using WordPress’s convenient automatic upgrade. I do have a site that I created for a client that is hosted by web.com, and that is the site that is causing me all sorts of problems. I’ve already encountered tech staff that are clueless. I am currently waiting on the phone, for nearly 25 minutes now so I figured writing a post about these guys and the ‘commitment’ to customer service would be appropriate. I spent the morning doing the same thing. So far I’m about 3 hours in, and no resolution.

The problem is that the host doesn’t use the latest version of PHP. WordPress requires PHP 5.2.4 or greater now, and doesn’t work on the version web.com is using now (5.2.14). Web.com can’t come up with a solution to use the most popular CMS with their hosting. It’s becoming frustratingly clear that they aren’t going to answer their customer service phone line. Their pre-recorded message keeps looping in the background and mocking me – “Your satisfaction is our first priority, please hold and your call will be answered in the order it was received”. How about this web.com. Your customer service gets a big fat “F’ in my book. My satisfaction could not be any lower, and if after all of this, you can’t figure things out, I am going to happily switch my client to a reliable, satisfaction oriented host that isn’t about lip-service. By the way, I’m still on hold. 32 minutes now. Just ridiculous… You would think with their $19.99 domain renewals they could afford to pay for staffing. These guys are a rip off too boot… Just ridiculous…